CAN I CHANGE MY ORDER ONCE IT’S PLACED?
Although, we wish we could accommodate all changes…we fulfill orders very quickly! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. However, if your order is not yet shipped out, feel free to contact us and we will happily to accommodate you, so that you can make your order the best experiences. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
I FORGOT TO USE MY DISCOUNT CODE
Unfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it prior to leaving our facility. Please ensure all your information is inputted and correct before submitting your order, including your discount code. If your order is not yet shipped out, contact us and we will happily cancel your previous order, so that you can reorder with the discount code applied. Please note that given the speed at which certain items sell out, we cannot guarantee that your item(s) will be available if your order is cancelled.
THE ITEM THAT I WANT IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Due to the high demand of our popular styles, we do our best to restocked regularly.
WHAT IS YOUR RETURN/EXCHANGE POLICY?
Non-Customized Items purchased from Parental Puns may be returned for store credit within 30 days of purchase . All items must have their original package and unwashed.
Please visit https://www.parentalpuns.com/pages/returns-exchanges for further assistance.
Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be issued a store credit.
If a product you are requesting is out of stock at the time the return arrives, you will be issued store credit for that product. Please list alternative options on the return form if you prefer a direct exchange.
Unfortunately, we are not able to accept backorders at this time.
*If a product is individually marked as final sale, that voids the standard return policy.
HOW LONG WILL THE RETURN/EXCHANGE PROCESS TAKE?
Please allow 2-3 weeks from the time that you ship your item(s) back to us to process your return/exchange. Once it has been processed, you will receive a shipping confirmation email along with a tracking number, or an email confirming the store credit issued.
I RECEIVED A DEFECTIVE PRODUCT
Please refer to our return/exchange page: https://www.parentalpuns.com/pages/returns-exchanges and upload a photo of the defective item. Once submitted, we will review your request for approval. Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions and a RMA form to include in the returned package.
Your satisfaction is our number one priority, and we will make sure you receive the high quality product that you can expect every time from Born Standard!
RETURNS/ EXCHANGES ON SALE ITEMS
All items purchased at a discounted price are final sale, thus we cannot offer returns or exchanges for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes.
We thank you for understanding this policy!
AM I RESPONSIBLE FOR RETURN SHIPPING?
You will be responsible for paying postage on any returns.
If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval. We will also waive the standard shipping fee on your replacement item. Please contact firstname.lastname@example.org if you have additional questions.
I SENT BACK MY RETURN/EXCHANGE AND I HAVE NOT HEARD ANYTHING
Rest assured, your return will be processed. To ensure a fast turn-around time on returns and exchanges, please do not email more than once regarding the same inquiry. Please also be sure to get a tracking number when shipping items back to us. You can refer to the tracking number to check the status of the shipment. Upon being returned to our facility, we will typically process your return within 2-3 business days.
I WAS SHIPPED THE WRONG PRODUCT
We are sorry for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at email@example.com to notify us of the mix up… please make sure to specify the original product ordered as well as the actual product you received. We will then send you a prepaid shipping label to return the item. If you would like more information regarding this process, please feel free to visit : https://www.parentalpuns.com/pages/returns-exchanges for details.
For all other customer service inquiries or questions please email firstname.lastname@example.org