RETURNS & EXCHANGES

OUR GOAL IS TO MAKE SURE YOU ARE COMPLETELY SATISFIED WITH THE ITEMS YOU ORDER AND YOUR EXPERIENCE WITH PARENTALPUNS.COM. DEPENDING ON THE REASON FOR THE RETURN AND THE CONDITION OF THE PRODUCT, THERE MAY BE SEVERAL OPTIONS AVAILABLE TO YOU.

• ALL custom orders are final! no refund or exchange

• You will be responsible for paying postage on any returns or exchanges.

• Refunds for store credit only. * (sale items - exchange only)

• If you would like to return an item for for any reason other than mispacked or defective products, we can issue store credit in the form of an electronic gift card that you can use towards a future purchase. The store credit applied is for the purchase price of the product only and does not include any shipping fees charged for delivery. The store credit gift cards do not expire and can be used with a discount code. *

• You will have 15 days from delivery of your package to file a return claim with customer service. 

• If a product you receive is damaged during shipment, or is not what you ordered, we can send a replacement. We will provide a prepaid return label for our U.S. customers to retrieve the item.

• Purchases made with Black Friday and Cyber Monday discounts will not be eligible for returns, unless reason is defective. 

•  Sale prices and discount codes are only valid during the time of the sale.  Sale prices will not be applied to any orders placed before or after the time of sale. This applies to Black Friday and Cyber Monday deals. There will be no refunding of the difference in price if you purchased an item before the sales started.

 

*Additional limitations may apply.


To begin processing any type of return, please contact our Customer Service team and provide your name, the order number, and the reason for returning the product.
You can contact us by emailing info@parentalpuns.com, Once we have received the product and the return has been processed by our warehouse, we can issue the exchange or the in-store credit to your account.